Refund Policy
Sceneflow sells subscription plans and one-time credit top-ups. Purchases are processed by Polar Software, Inc. as merchant of record, and refunds are issued by Polar to the original payment method.
Credit top-ups
- A credit pack is refundable in full within 14 days of purchase if no credit from that pack has been spent.
- Once any credit from a pack has been spent, the pack is not refundable, except where consumer law in your country requires otherwise.
- Credits do not expire, so an unused balance keeps its value.
Plans
- The current period is not refundable once it has started. You can cancel at any time from Billing → Manage subscription, and the plan ends at the end of the paid period.
- Unused plan credits do not roll over and are not refunded.
- If you subscribed by mistake and have not generated anything, write to support within 14 days and we will refund the first payment.
Failed generations
You are never charged for a generation that produced no output. The service reserves credits before calling a provider and releases the reservation automatically if nothing was generated. If you believe you were charged for a failed generation, write to support with the job id shown in the app and we will correct the balance.
How to request a refund
For a top-up: sign in, open Billing, find the top-up in the history and click Request refund. The refund is sent to Polar at once, the credits come off your balance as soon as Polar confirms, and the money reaches your card in 5 to 10 business days depending on your bank. For anything else, email support@thesceneflow.com from the address on your account.
Operator
Sceneflow.